FAQ’s regarding our service and
web site:
Q: I’m a
new user, how do I get started?
A: New web
users, please click on "Activate on-line access" on the left hand menu, or go
into the "Customer Service" link and select option 2. You will
receive your information within 24 hours.
Q: I’m
an existing web user, where do I go to log in?
A: Existing
web users, click "Sign in" from the left menu,
or from "Customer Service", use option 1.
Q: I
mistakenly “skipped” a delivery day I want to have service, how do I fix
it?
A: When you
clicked “skip” the column for that day was grayed out. Click on the word “deliver” at the top under
the date and request the items you need, don’t forget to click submit.
Q: I
have used the site before but I can’t log in now.
A: Is your password at least 5 characters? If not please “Activate on-line access”.
A: Your phone number needs to be the same number
that is listed on your home delivery account.
Please call customer service at 303.777.3055 or 1.888.226.6455 to verify
this information. You can also email us
at service@royalcrestdairy.com.
Q: How
do I update my email address?
A: Please
call customer service or email from your new email address to service@royalcrestdairy.com. We’ll delete your old profile, notify you, then you can “Activate on-line access”.
Q: What is “My regular order”?
A: This is the order your driver will leave
unless you request something different.
This
information is in the grey area to the left of the category descriptions.
There is no
need to change your regular order if you simply want something different for a
delivery or two. Please use the
“Upcoming delivery” section to place your special requests.
Q: What
do I do if I need extra milk or other products before my next delivery day?
A: Please
call customer service at 303.777.3055 or 1.888.226.6455 and we will be happy to
make occasional deliveries to you Monday through Friday.
Q: Do
you deliver on holidays?
A: We
deliver on all holidays that fall on your normal delivery day Monday through
Friday.
Q: Where
can I find your prices?
A: Please
click on "Our Products" on the left hand menu, or go into the
"Customer Service" link and select option 4. You can also call
customer service at 303.777.3055 or 1.888.226.6455.
Q: Where
can I go to make comments or suggestions?
A: Please
click on "Customer Service" on the left hand menu, and select option 6.
Q: Where
can I find the nutritional information for your products?
A: Please
click on "Our Products" on the left hand menu. Once in this section
click on the drop bar “choose a product category here”. You can also call
customer service at 303.777.3055 or 1.888.226.6455.
Q: I
never received (or misplaced) my order card. Where do I go to print a new one?
A: Please
click on "Customer Service" on the left hand menu, and select option 5. You
can also call customer service at 303.777.3055 or 1.888.226.6455.
Q: What
are your Customer Service hours?
A: Customer
service hours are Monday thru Friday from
Q: What
time do I need to have my order placed online if my delivery is tomorrow?
A: All
orders must be placed before
Q: How
do I let my driver know what I need if it is after
A: To alert
your driver of changes needed to your order, please place your marked order
card between the lid and the box and
your driver will leave you only what you have marked in that days column.
Changes will apply only to the date that is marked. Remember if you only need your “regular
order” you don’t need to do anything but remember to bring in your products but
if you need additional items please be sure to mark EVERYTHING you need on your
order form. Marking items on your order
form does over ride your regular order and your driver will only leave you what
is marked.
Q: How
do I pay my bill?
A: Current
customers can pay their bill by phone. Call our customer service department at
303-777-2227 or 1-888-226-6455 to use your Visa, MasterCard, and American
Express credit or debit card, or personal check to pay your bill over the
phone. We also offer convenient automatic billing to your Visa, MasterCard or
American Express or checking account. If you have online banking you can also
pay your bill through your banks online services.
Q:
What is the payment remittance address?
A: Royal Crest Dairy’s
Q: Where
do I go to download the automatic bill pay forms?
A: Please
click on "Customer Service" on the left hand menu, and select option
7 for the recurring check payment form or option 8 for the recurring credit
card form.
Q: How
can I get the forms back to you?
A: You can
fax the forms to 303-744-9173, or mail them to
Royal Crest
Dairy
Q: I
have received my free sample, how do I sign up for service?
A: To sign
up for service please call our customer service department at 303-777-3055 or
1-888-226-6455.
Helpful tips:
Feel free to call us at 303.777.3055
or 1.888.226.6455
if you have other
questions or comments.
Thank you, we value your
business!